Responsible Gaming at fb7u — Play Safe, Play Smart

The fb7u platform is designed to provide an enjoyable gaming experience for adults across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. Cricket betting, live casino, slots, and arcade fishing games are all intended to be played as leisure activities within limits that each player is comfortable with. The risks that come with gambling — including the possibility of losing money — are real, and fb7u does not minimise them. Every player should understand those risks before placing any bet.

fb7u provides a range of responsible gaming tools that are accessible to every registered player at no charge and without needing to close your account. These tools are designed to help players who want to set limits proactively, as well as players who feel that gambling is beginning to cause problems. Every tool described on this page can be activated by contacting fb7u support at [email protected] or via live chat, which is available 24 hours a day, 7 days a week.

The fb7u platform is strictly restricted to adults aged 21 years and above. This is not merely a recommended guideline — it is a hard requirement enforced through age verification at registration and at the point of withdrawal. fb7u collects date of birth information during account creation and may request a government-issued ID document (National ID Card or Passport) as part of KYC verification to confirm that a player meets the age requirement.

If fb7u discovers that a person under the age of 21 has created an account, that account will be immediately suspended, all winnings will be voided, and any deposited funds will be returned via the original payment method after verification. If you are aware of a minor who has accessed fb7u, please report this immediately to [email protected] so that fb7u can act quickly to protect them. fb7u encourages parents and guardians in Bangladesh to use mobile device parental controls to prevent minors from accessing online gambling services.

All of these tools are available to fb7u players at no cost and can be activated without closing your account. If you want to use any of these tools, contact fb7u support at [email protected] or via live chat. The support team is available 24 hours a day. Limits you set via fb7u responsible gaming tools are applied immediately. Increases to a limit (e.g., raising a deposit limit) take effect after a mandatory 24-hour cooling-off period — they are never immediate, by design. Decreases take effect immediately.

Self-exclusion at fb7u means voluntarily requesting that your account be suspended so that you cannot access the platform, cannot deposit, and cannot place bets for a chosen period. Self-exclusion is available in the following durations: 30 days, 90 days, 180 days, 1 year, and permanent (indefinite). Permanent self-exclusion cannot be reversed. Temporary self-exclusion periods cannot be shortened — the exclusion runs for the full period requested, regardless of any request to end it early.

When self-exclusion is active, fb7u will also stop sending any marketing or promotional communications to your registered contact details. Any promotional emails or messages in transit at the time of self-exclusion will be suppressed. Self-exclusion does not automatically close your account — it suspends access. Your account balance is preserved and will remain available for withdrawal when the exclusion period ends (for temporary exclusions) or when you have completed a re-instatement process supervised by the fb7u responsible gaming team (for permanent exclusions, where applicable).

fb7u takes self-exclusion requests seriously and processes them within one hour of receipt during operating hours. If you make a self-exclusion request outside of peak operating hours, it will be processed as the first priority at the start of the next operating period. During that interval, fb7u recommends that you close the app and seek immediate support by contacting our team. We are here to help, not judge.

If you recognise yourself in any of the signs above, we want you to know that reaching out for help is not a sign of weakness — it is a positive step. fb7u's support team will handle your enquiry with complete confidentiality and without judgment. You can also choose to activate responsible gaming tools anonymously without explaining your reasons — simply ask the support team to apply the tool you need.

The following habits are recommended by fb7u for all players who want to keep their gaming experience positive and within healthy boundaries. These are not rules — they are practical suggestions that help most people maintain a healthy relationship with gambling.

If you feel that gambling is becoming a problem in your life — or if someone close to you in Bangladesh has expressed concern about your gaming — please contact the fb7u responsible gaming support team right away. You can reach us by starting a live chat session directly within the platform or by sending an email to [email protected] with the subject line "Responsible Gaming Help". There is no need to explain everything in detail in a first message — simply tell us you need help and a support agent will guide you through the options available.

fb7u also recommends that players who believe they have a serious gambling problem consider seeking support from a mental health professional or counselling service in Bangladesh. fb7u support agents can provide information about self-exclusion and platform-level controls, but they are not counsellors. If gambling has reached a point where it is affecting your mental health, relationships, or financial security, professional support outside the platform may be the most helpful next step.